Privacy policy

Welcome to our website www.intouch.online (the "Site"), we provide a browser extension ("Software"). The Site and Software are owned and operated by InTouch ("we," "Company," "InTouch").

We will be transparent with you about why and how we collect data.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THE SITE AND SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY ALL THE TERMS OF THIS PRIVACY POLICY, TERMS AND CONDITIONS AND END-USER LICENSE AGREEMENT. BY ACCESSING OR USING OUR SITE AND SOFTWARE, YOU SIGNIFY YOUR UNDERSTANDING OF THE TERMS SET OUT HEREIN.

We are committed to respect and protect the privacy of the personal information we obtain from you through our Site and use of the Software and we have created this Privacy Policy to inform you about how we collect, use and share your personal information, and about our privacy practices in general.

Our Site uses cookies and similar technologies. For more information see Cookies section below.

We are always ready to address your questions and concerns regarding this Policy and our privacy practices. If you would like to contact customer service, please contact us at the email address at the end of this Policy.

We continually strive to find new ways to enhance your experience with the Software and we may modify this Privacy Policy from time to time to reflect changes in our privacy practices. You are encouraged to review this Privacy Policy periodically and to check the “Last Updated” date at the top of the Privacy Policy for the most recent version. If we make changes to this Privacy Policy, we will notify you here and in our sole discretion, by means of notice through the Site.

Data Processing

The Personal Data we gather from you helps us learn about your visit to the Site or use of the Software. We use this information to provide our products and services to you, to better tailor the features, performance and support of our products and services, to answer your requests, questions and concerns, and to offer you additional information and opportunities. Thus, we use your personal information for business purposes.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Site to you.

Types of Data Collected

Personal Data

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Name and email address
• Cookies and Usage Data

Usage Data

We may also collect information that your browser sends whenever you visit our Site or when you access Site by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Cookies

We use cookies and similar tracking technologies to track the activity on our Site and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our Site.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.
• Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Use of Data

InTouch uses the collected data for various purposes:

• to provide and maintain our Site and Software;
• to notify you about changes to our Site and Software;
• to allow you to participate in interactive features of our Site and Software when you choose to do so;
• to provide customer support;
• to gather analysis or valuable information so that we can improve our Site and Software;
• to monitor the usage of our Site and Software;
• to detect, prevent and address technical issues;
• to fulfill any other purpose for which you provide it;
• to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
• to provide you with notices about our End-User License Agreement, Terms and Conditions, this Policy, email-instructions, etc.;
• to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
• in any other way we may describe when you provide the information;
• for any other purpose with your consent.

Service Providers

We may employ third party companies and individuals to facilitate our service ("Service Providers"), provide service on our behalf, perform service-related services or assist us in analysing how our Site and Software is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Twilio

We use Twilio API, which allows us to build features into our Software application to enable us to communicate with other users. Twilio may need to collect and process certain Personal Data about you as a controller to provide such services. To learn more about Twilio privacy practices, please visit https://www.twilio.com/legal/privacy.

Please note! We do not store your call history, call records, phone book or other information related to the operation of Twilio services.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Site.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

We also encourage you to review the Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.

Behavioral Remarketing

Orca uses remarketing services to advertise on third party websites to you after you visited our Site. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Site.

Google Ads (AdWords)

Google Ads (AdWords) remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

Payments

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Data Storage and Retention

Information submitted to the Company will be transferred to, processed, and stored in the San Francisco, USA. When you use the Site on your computing device, the user content you save will be stored locally on that device and synced with our servers. If you post or transfer any information to or through our Site, you are agreeing to such information, including Personal Data and user content, being hosted and accessed in the San Francisco, USA. Please note that the laws of the San Francisco, USA may be different from the privacy laws applicable to the place where you are resident.

We take measures to delete your Personal Data or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it unless we are required by law to keep this information for a longer period. When determining the specific retention period, we take into account various criteria, such as the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods provided by law and the relevant statute of limitations.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside European Economic Area (EEA) and choose to provide information to us, please note that we transfer the data, including Personal Data, to EEA and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

InTouch will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of the Personal Data

We may transfer your Personal and Usage Data to our affiliated entities, but such information shall continue to be governed by this Privacy Policy.

Except as otherwise stated in this Privacy Policy, we do not trade, rent, or share your Personal Data with third parties and we will not disclose financial information that is part of your Personal Data unless you ask us to do so.

We may share your Personal Data with third-parties to provide you with the products and services that we offer you through the Site for payment processing, shipping and distribution processing, account inquiries, and marketing analytics. These third parties are required not to use your Personal Data other than to provide the products and services requested by the Company and are bound by confidentiality agreements with regard to their use of such information.

You expressly consent to the sharing of your Personal Data with our contractors and third-party service providers for the purpose of providing products, services and interest-based advertising to you.

Usage Data in aggregated, anonymous form may be shared with third parties who assist us with our internal operations such as administration, analytics, research, and optimization.

If another company acquires our company or our assets, that company will possess the Personal Data collected by us and it will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy.

Regardless of any choices you make regarding your Personal Data (as described below), we may disclose your Personal Data if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on the Company; (b) to protect and defend the rights or property of the Company, our users and/or others; (c) lawful requests by public authorities, including to meet national security or law enforcement requirements; (d) take action against illegal activity, suspected abuse; (e) unauthorized use of the Site.

Subject to your privacy settings, your information and content may be publicly accessible.

Your Privacy Rights

Upon request, the Company will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by logging in to your account and updating your personal information and confirming it by selecting the ‘Save’ button or contacting us at [email protected]. We will respond to your request within a reasonable timeframe.

Please note, this right is subject to certain exceptions, including if we need to comply with a legal obligation or complete a transaction for which we collected the information.

The Company acknowledges that you have the right to access your personal information.

The Company has no direct relationship with the individuals whose Personal Data it processes.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the client support at [email protected]. If requested to remove data, we will respond within a reasonable timeframe. We will retain the Personal Data we process on behalf of our clients for as long as needed to provide the services to our users.

You have the right to access information held about you. You also have the right to ask us to update and correct any out-of-date or incorrect personally identifiable information that we hold about you free of charge.

Please note, that we will try to verify your identity via the email address is associated with your request before deleting your account and your personal information. If another person makes this request on your behalf, please note that we will verify your identity and require them to prove that they have your written authorization to make the request on your behalf.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. – See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at [your_email_address].

In certain circumstances, you have the following data protection rights:

• the right to access, update or to delete the information we have on you;
• the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
• the right to object. You have the right to object to our processing of your Personal Data;
• the right of restriction. You have the right to request that we restrict the processing of your personal information;
• the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
• the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;
  Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide service without some necessary data.
  You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivable the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/

According to CalOPPA we agree to the following:

• users can visit our site anonymously;
• our Privacy Policy link includes the word “Privacy”, and can easily be found on the page specified above on the home page of our website;
• users will be notified of any privacy policy changes on our Privacy Policy Page;
• users are able to change their personal information by emailing us at [email protected].

Your Data Protection Rights under the California Consumer Privacy Act (CCPA)

If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:

• What personal information we have about you. If you make this request, we will return to you

  • The categories of personal information we have collected about you.
  • The categories of sources from which we collect your personal information.
  • The business or commercial purpose for collecting or selling your personal information.
  • The categories of third parties with whom we share personal information.
  • The specific pieces of personal information we have collected about you.
  • A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.
  • A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.
  • Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.

• To delete your personal information

  If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.

• To stop selling your personal information

  We do not sell your personal information for monetary consideration. However, under some circumstances, a transfer of personal information to a third party, or within our family of companies, without monetary consideration may be considered a “sale” under California law.

  If you submit a request to stop selling your personal information, we will stop making such transfers. If you are a California resident, to opt-out of the sale of your personal information, click “Do Not Sell My Personal Information” at the bottom of our home page to submit your request.

  Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.

  To exercise your California data protection rights described above, please send your request(s) by one of the following means:

  By email: [email protected]

  Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website.

“Do Not Track” Signals

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Minors

While the Site may be visited by children, we do not knowingly collect or use any Personal Data from children under the age of 13 and hereby specifically prohibit any user under the age of 13 from providing us with any Personal Data. If you are a parent of a child under 13 years of age and you believe your child has provided us with Personal Data, please contact us at [email protected] and we will delete the information from our IT system.

We may collect a device ID or other persistent identifier linked to the device or computer that may be used by a child to in order to use our Site. The data collected will be anonymous and not tied to any Personal Data. In addition, this data will be used solely for internal purposes such as personalization of content, security, and contextual (not behavioral) advertising.

If you are between the age of 13 and 18, please obtain your parents' or guardians’ permission prior to registering with our Site or providing us with any Personal Data.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Security

It is entirely your choice whether or not you provide Personal Data to us. We and/or our third-party partners have put in place physical, electronic, and managerial procedures to attempt to safeguard and help prevent unauthorized access, maintain data security, and correctly use the Personal Data collected through the Site. We take or obligate applicable third parties to take, reasonable precautions to protect our customers' Personal Data against loss, misuse, unauthorized disclosure, alteration, and destruction.

However, please remember that no transmission of data over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Data, we cannot ensure or warrant the security of any information that you transmit to us or from us, and you do so at your own risk. We cannot ensure or warrant the security of any information you transmit to us by email and you do so at your own risk.

If there is a breach of security involving your Personal Data from our Site, we will inform you immediately and take commercially reasonable steps to rectify such breach.

If you believe your Personal Data is being improperly used by us or any third party, please immediately notify us via email at [email protected]

In the event you choose to establish an account with us, you should not share your login information with anyone.

External Sources

Our Site may link to external sites beyond our control. This Privacy Policy covers only the way we treat the Personal Data and Usage Data we collect on our Site. By accessing any external sites, you are agreeing to the privacy policies of those sites.

Please note that the external sites may have different policies with respect to the collection, use and disclosure of your Personal Data. We have no control over and are not responsible for the privacy practices of such third parties. Therefore, you are encouraged to review the privacy policies of all third-party websites or apps. Without limiting anything in the following section, we are not liable in any way for the actions, inactions or policies of any external websites or apps.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected].